FAQs

Yes, because we will always engage cleaners when the current tenants leave.

Generally rooms have either single (3ft) or double beds (4ft / 4.6ft) dependent upon the room size, good sized desk with study chair, wardrobe, set of drawers, carpet/laminate floor & curtains, mirror. Within reason we are happy to discuss additional items if there is space in the room .

If all or some bills bills are included then you are only responsible for bills not included in your tenancy agrement.

If bills are excluded from the rent, then bills such as TV Licence, gas, electric, broadband are excluded from the rent and are your responsibility to set up an account and pay the bills. We will advise and assist you if you need help. You can source gas, electric and broadband from whichever supplier you choose; we just ask that you tell us who the supplier is. Water bills are paid in advance by us and charged to you when you move into the house. Council Tax is Free providing you submit a Student Exemption Certificate to the Council Tax office.

Unfortunately, the answer is yes because the contract we offer is for 10 or 12 months normally starting from the September/October. There is no summer retainer or rent outside the period of your tenancy.

Every property has a valid gas safety certificate and this is renewed and appliances tested every 12 months by a registered gas safe engineer. Where provided Fire extinguishers are checked annually together with the Fire Alarms. Electrical Certificates are valid for 5 Years.

We will undertake all painting and repairs once a tenant calls to say jobs need doing. Students are not permitted to redecorate or “enhance” the decoration. As in some cases the cost of fixing a bad job, costs more than the original job!

For example: Students are not permitted to use blu-tack or other adhesive to stick things to walls.

Yes, but they can not move in or stay lengthy periods because sometimes this unsettles fellow tenants, and breaches legal occupancy levels of the house.

Just call or email us straight away and we will normally assess the situation within 24 hours maximum and the necessary action will be taken within a reasonable timescale. Rest assured that it will be fixed as soon as possible so that as little disruption as possible is caused to the household. It is important that you report problems however small immediately so they can be resolved before they grow into big problems or result in damage to the house.

No, you can't because when you leave you need to ensure the room is in the same condition as you found it. We are happy to, and indeed prefer to fit hooks for you after you move in and decide where you want things to go. Please do not use sellotape, double sided tape, or white-tak to fix things to walls or doors, as they pull off the paint paper and sometimes top layer of plaster.

Just inform the Landlord to say when funds are due in and in most circumstances this is acceptable. However, this has to be agreed. Please note late payment will attract a late payment charge.

The deposit is normally 1 1/2 month’s rent, and is held in a Government approved Tenancy Deposit Scheme. We do not hold the deposit ourselves, and do not receive any interest from the deposit money.

We insure the bricks and mortar of the property and the fixtures and fittings supplied. All personal belongings that require insuring will be the responsibility of the tenant. To save on costs, some tenants will add their belonging to their parents’ household policy. Alternatively, there are several specialist student insurers such as Endsleigh Insurance Services.

Under exceptional circumstances tenants may wish to terminate their contracts early. We will allow assignment of your tenancy to another suitable person, and will endeavour to help you find someone to take over your tenancy. Unfortunately, the tenant (and guarantor where applicable) are still held responsible for the rent and terms and conditions of the ongoing contract and these must be honoured until a suitable alternative tenant can be found. Once this has been done, we will inform both tenant and guarantor of the cessation of their liabilities.

All houses have gas central heating through modern efficient combi boilers. Most houses have thermostats on each radiator. Some houses have a separate heating source in the lounge.

Some houses have off-road parking. All houses have on road parking outside the house, and problems finding a space are rare.

We would rather work with you so you are happy with the accommodation. Unfortunately, both application fee (if applicable) and holding deposit are not refundable. Please note, holding deposit will be converted into a deposit with deposit protection scheme, and is refundable at end of tenancy subject to tenancy terms..